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| Service Metric | Cross Bracket Service | Competitor A | Competitor B | Competitor C |
|---|---|---|---|---|
| Customer Satisfaction Rate (%) | 95 | 88 | 90 | 85 |
| Average Response Time (hours) | 1 | 4 | 3 | 5 |
| Service Uptime (%) | 99.9 | 99.5 | 99.7 | 99.0 |
| Support Ticket Resolution Time (hours) | 2 | 6 | 5 | 7 |
| Net Promoter Score (NPS) | 80 | 70 | 75 | 65 |